How to Make a Claim

At Chubb Arabia, we always strive to process claims as quickly as possible. To avoid delay and to ensure your claim is handled promptly and efficiently, we have provided this useful guide on what to do if you wish to make a claim.

What to do in the event of a Claim

• For Emergency assistance, please contact the Chubb Assistance Line +966138047695 Immediately for specific assistance for any travel emergency or if you need to be admitted to a hospital.
• For all other claims, please advise us within 30 days of the incident giving rise to a claim.
• You must submit all supporting documentation and proof of loss.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.
• For flight or luggage delays, a document must be obtained from flynas to confirm the delay period and reason for the delay.
• Immediately (within 24 hours) report any checked-in baggage loss or theft to flynas or the carrier involved and submit a claim to them. In some instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the Airline Representative.
• Report any other baggage loss or theft to the local authority/police and retain the police report for your records to submit with claim form.
• All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.

How to Submit Your Claim

At Chubb Arabia we always strive to process claims as quickly as possible. To avoid delay and to ensure your claims is handled efficiently:

1. All claims need to be submitted to us within 30 days of the date of incident giving rise to a claim.
2. Download the Claim Form and complete in full.
3. Collate and attach your proof of loss documentation. An outline of the required proof of loss documentation is below.
4. Email the completed claim form and proof of loss documentation to Hemaytitravelclaims@chubb.com
5. Send the original claim form and proof of loss documentation to address below (ensure you retain a copy for your own records):
    

Chubb Arabia Cooperative Insurance Company
Al Khobar
7th Floor, Southern Tower Khobar Business Gate
King Faisal Bin Abdul-Aziz Street
(Coastal Road)
P.O. Box 2685 Al Khobar 31952
            T: 8001160038 – Toll Free
                                 T: 920024429 – Toll Free Outside KSA
Saudi Arabia

Supporting Documents and Proof of Loss:

For all claims the following documents are required:

• Completed Claim form
• flynas booking confirmation and itinerary.

In addition to the above documents, the following will also be required depending on the type of claim you are submitting. For additional information, please refer below:-