Contact Chubb

Please use the form below to send us your comments or queries.

VIA Telephone

You may also contact us via Telephone

Customer Service
T: 8001160038 – Toll Free
T: 920024429 – Toll Free Outside KSA

Claims
T: 013-8105656

Customer Inquiries:
Sunday to Thursday from 8:00 am to 5:00 pm
(Closed on Friday and Saturday)

Complaints and Dispute Resolution

We are committed to provide you the highest level of customer service. We do realize that things can sometimes go wrong, and when this happens, we would like to hear about it.
Our Customers can contact us through these channels:

• Email: customerservice.chubbarabia@chubb.com
  
• Call us at T: 8001160038 – Toll Free
• T: 920024429 – Toll Free Outside KSA

Write to us at:

Chubb Arabia Cooperative Insurance Company
Al Khobar
7th Floor, Southern Tower Khobar Business Gate
King Faisal Bin Abdul-Aziz Street
(Coastal Road)
P.O. Box 2685 Al Khobar 31952
T: 013-8105656

We would like to assure you that all matters are dealt with seriously and in a confidential manner.

Please download and complete the attached complaints form.

Whilst all efforts will be made to revert back within 10 working days, if our final response will be delayed beyond 15 working days or if more time is needed for investigation, we will inform you when we will be able to contact you again about the complaint.

In the unlikely event you are dissatisfied with our final response or dissatisfied with the delay of our response (beyond 15 working days ) you may refer the complaint to the insurance regulator:-

Saudia Arabia Monetary Agency
Consumer Protection Department
Po.Box 2992
Riyadh, 11169
Kingdom of Saudi Arabia
Website:www.sama.gov.sa